Terms of service

These Terms of Service govern your use of the NEOKRATOS online store operated by LionDog International (HK) Limited. By visiting the store or placing an order, you agree to these terms.

Store use

You may use this store only for lawful purposes. You must not misuse the website, interfere with its operation, attempt unauthorized access, or use store content in a way that violates applicable law or another party's rights.

Products, prices, and availability

We make reasonable efforts to describe products accurately. Colors and screen appearance can vary by device. Prices, product details, and availability may change without notice. We may correct errors, cancel affected orders, or contact you for instructions when information is materially incorrect.

Orders and payment

An order is not accepted until payment is authorized and we confirm the order. We may refuse or cancel orders that appear fraudulent, contain material pricing errors, exceed reasonable purchase limits, or cannot be fulfilled. If a paid order is canceled, the applicable amount will be refunded to the original payment method.

Shipping and returns

Shipping is governed by our Shipping Policy. Returns and refunds are governed by our Return and Refund Policy. These policies form part of these Terms.

Intellectual property

The NEOKRATOS name, store design, original product text, photos, and other store materials are owned by or licensed to LionDog International (HK) Limited. Third-party names and trademarks belong to their respective owners.

No unlawful content or circumvention

Customers are responsible for using products, storage media, software, and network features lawfully. We do not authorize copyright infringement, access-control circumvention, or use of content without the necessary rights.

Limitation of liability

To the maximum extent permitted by law, LionDog International (HK) Limited is not liable for indirect, incidental, special, or consequential loss arising from use of the store or products. Nothing in these Terms excludes liability that cannot legally be excluded or limits mandatory consumer rights.

Governing law

These Terms are governed by the laws of Hong Kong SAR, without limiting any mandatory rights available to consumers under applicable United States federal or state law.